Legal

Refund Policy

Last updated October 23, 2026

The short version. Quant’s first 7 days are billed at $1.48 a day ($10.36, paid at checkout), Terminal’s at $4.90 a day ($34.30); cancel in those 7 days and you pay nothing more. After that you can cancel anytime and keep access until the end of the month you’ve paid for. We don’t refund partial months, but we always fix billing mistakes, and we honor any refund right the law gives you.

Contents

  1. 1. Free trial
  2. 2. Cancelling
  3. 3. Refunds
  4. 4. How to ask for a refund
  5. 5. Price changes
  6. 6. Trading outcomes

1. Free trial

Base is free and needs no card, so there is nothing to cancel. Quant, the paid plan, starts with its first 7 days billed at the daily rate, $1.48 a day ($10.36), charged at checkout. Each card can be used for one start like this; if a card that already had one is used again, the plan starts at its normal price straight away and the $10.36 is refunded. If you cancel in the first 7 days, you aren’t charged anything more, and your account goes back to Base; the $10.36 covers the days you had and isn’t refunded. If you don’t cancel, your first monthly payment is taken on day 8, minus the $10.36 you already paid ($34.64 on the $45 monthly plan).

2. Cancelling

Cancel anytime from your account page → Manage billing, in a few clicks and without contacting us. Cancellation stops future renewals; you keep access until the end of the period you’ve already paid for. Deleting your account also cancels your subscription.

3. Refunds

Monthly payments aren’t refunded for partial or unused months. We will refund you, in full, for:

  • a charge after you cancelled, or a duplicate charge;
  • a charge caused by an error on our side, such as a wrong amount.

If the law where you live gives you a right to cancel and be refunded (for example a statutory withdrawal period), we honor it.

4. How to ask for a refund

Email [email protected] from your account’s email address within 30 days of the charge, and tell us what happened. We’ll reply within a few business days, and approved refunds go back to your original payment method through Stripe, usually within 5–10 business days. Please contact us before disputing a charge with your bank; it’s faster for you.

5. Price changes

Base is free. Quant is $24.99/month for founding members, then $34.99/month. (Pro was merged into Quant on October 23, 2026; Pro subscribers keep the price they already pay.) If the price of your existing subscription ever changes, we’ll email you at least 30 days before it takes effect, and you can cancel before then.

6. Trading outcomes

Subscription fees pay for the software, not for trading results. We can’t refund exchange fees, trading losses or missed opportunities; see the Terms of Service.